Friday, January 24, 2020
Aviation Industry Essays -- Informative, Aviation
General Aviation Brief History: The civil aviation world consists of two categories according to the Federal Aviation Administration (FAA): scheduled airline service and general aviation (FAA, n.d.). The Aviation industry as we know it today was born from General Aviation (GA), and both their histories are inextricably linked. Peopleââ¬â¢s ambition to fly stretches back to ancient times, of tales and legends passed down from Greek civilizations, and a passionate drive to master the sky. It is in this same spirit that GA currently resides. The enthusiasm people have for aviation is arguably, unrivalled. Thereââ¬â¢s a strong sense of camaraderie within the GA industry, a sense of bravado that lends itself to any such death defying occupation. The current GA industry is comprised of two parts: Private operators, described as those who fly without compensation and Charter operators, describes as those who operator for compensation (FAA, n.d.). As of today, general aviation makes up more than 1 percent of the U.S . Gross Domestic Product and supports almost 1.3 million high-skilled jobs in professional services and manufacturing and hence is an important component of the aviation industry and the economy as a whole (AOPA, n.d.). The aforementioned divisions of GA can be further defined, per the FAAââ¬â¢s Federal Aviation Regulation (FAR), as Part 91 and Part 135 operators: ïÆ'â" Part 91: These regulations are in place for aircraft owners that operate for non-commercial purposes. These are typically private individual or corporations that fly without compensation. ïÆ'â" Part 135: These consist of aircraft that fly for commercial, ââ¬Ëfor-hireââ¬â¢ purposes. These are typically ââ¬Ëcharterââ¬â¢ flights which are compensated. Comparable to Part 121(Commercial Airlines... ... a ââ¬Ëgrass-rootsââ¬â¢ approach by which each individual is given a portion of the responsibility for security. This method commonly practiced in airports, where regular concerned citizens report suspicious activity and items to security personnel. This method has proven successful in the realization of lowered accident rates in the GA community as stated by Associate Administrator for Aviation Safety Nicolas Sabatini "This record is due to a dedicated commitment to safety by everyone in general aviation." (Sweet 2006) It is important to keep a level headed perspective when dealing with issues of security, especially in the aviation field. At times, the knee-jerk reactionary rules imposed by the TSA may, very well, ensure the security of the issue, but a careful balance must be struck between this dogged need for security and essential opportunity for nurtured growth.
Thursday, January 16, 2020
Economic Basis of African Slavery in the United States
Economic Basis of African Slavery in the United States In early American history slave owners were mainly of the Christian faith and believed in the literal truth of the Bible. They felt that many quotes in the bible gave them a ââ¬Å"rightâ⬠to use slaves for prophet. One such quote comes from Colossians 3:22 ââ¬Å"Slaves, obey your earthly masters in everything; and do it, not only when their eye is on you and to win their favor, but with sincerity of heart and reverence for the Lord. â⬠There are several economic factors contributing to African slavery in the United States, three of which will be discussed. Tariffs are one major economic factor that contributed to slavery in the US. The United States federal government taxed imports at rates from 5 to 15 percent, the taxes were primarily designed to create revenue to pay expenses and part of the national debt that the federal government had. These tariffs increase the price of items brought into the US from overseas. As the shipping costs rose and the taxes increased as well as the need for the importers to make a profit as well, the costs of these imported goods became too high and the demand for US products grew. Such products as Cotton and Tobacco could be grown and harvested in the US and sold at a far lower price, and slaves were used to harvest these products and avoid the tariffs. Avoiding many of the costs of importing these types of products and using slaves to harvest them allowed the owners of the slaves to make the money they needed to survive and become wealthy. Another major economic factor contributing to the growth of slavery in the US was the high demand of cotton. In 1793 the invention of the cotton gin, which separated the cotton seeds from the fiber, made it possible for plantation owners to produce more cotton products faster but the harvesting of the cotton could not keep up, more and more slaves were used to harvest the cotton just to keep up with the gin capacity. Once again not having to pay the slaves allowed the plantation owners to become wealthier and maintain a lifestyle they have become accustom to. As time continued, the southern economy became reliant on an Agricultural economy and the growth of agriculture is another economic factor in contributing to slavery in the US. Southern Plantation owners not only were heavy in cotton and tobacco but also started growing rice, corn, wheat, hemp and sugar. In order for the economy to grow the plantations needed to grow, and as the plantations grow so did the number of slaves. Slavery grew to maintain an economy based on agriculture, once again using unpaid slaves allowed owners to continue to get wealthy and maintain there lifestyle. As the slave trade grew so did the relationship between the Plantation owners and the slave traders so much so that exporting became a factor in the economy of slavery in the US. With the so called free labor that slaves brought to the plantations, the owners were able to produce items at such a cheap rate they could sell them as exports to other countries and make money. The cost of these goods in other countries were more expensive to produce mainly because of the cost of labor, where in the south labor was done by slaves. The plantation owners and the slave traders were able to come to agreements allowing both parties the ability to make money, Plantation owners sold goods to other countries and Traders hauled the product back and forth overseas for a profit. Tariffs, cotton, tobacco and an economy based on agriculture, as well as additional income due to exports are a few major factors that contributed to slavery in the United States. The issue of slavery divided the Southern part of the states from the Northern. The North separated themselves as an economy based on industry instead of Agriculture. As Abraham Lincoln campaigned against the expansion of slavery beyond the states in which it already existed it made the northern states conclude that slavery was morally wrong and should come to an end. The southern states wondered how an economy could survive without slaves, not enough money to pay workers to harvest the product and maintain there lifestyle. Slavery was one of many reasons for the Civil War, which had a lasting effect on early America. While it is unfair to say slavery was the only cause of the civil war I believe that many of the causes can be attributed to slavery. I will list three causes to the civil war which barely touches the surface of what I think is one of the most misunderstood wars. The causes I chose are ones that involve slavery in one way or another. First the Dred Scott decision, Dred Scott v. Sandford,(1857), was a decision by the United States Supreme Court that ruled that people of African descent imported into the United States and held as slaves, or their descendants whether or not they were slaves were not protected by the Constitution and could never be citizens of the United States. It also held that the United States Congress had no authority to prohibit slavery in federal territories. The Court also ruled that because slaves were not citizens, they could not sue in court. Lastly, the Court ruled that slaves as chattel or private property could not be taken away from their owners without due process. The Supreme Court's decision was written by Chief Justice Roger B. Taney. Opponents of slavery attacked the Dred Scott decision. In the Albany, New York, Evening Journal they combined two themes and ââ¬Å"denounced the decision as both an offense to the principles of liberty on which the nation was founded, and a victory for slave states over the free statesâ⬠. This decision divided the north and the south even more deeply the south was clearly a winner in this decision as it help maintain the need for slavery, while the north became even more angered with the south. Second, John Brownââ¬â¢s raid was an attempt by white abolitionist John Brown to start an armed slave revolt by seizing a United States Arsenal at Harpers Ferry in Virginia in 1859. Brown's raid was defeated by a detachment of U. S. Marines led by Col. Robert E. Lee. The intent of the raid was to arm rebellious slaves and allowing them to strike fear into the slaveholders of Virginia. Brown and others were charged with treason and hung in Virginia once again angering politicians in the north. Third the election of Abraham Lincoln, while it is well known that Lincoln was opposed to slavery and the slave trade, he did say that a war would not be waged to abolish slavery but as a way to strengthen the Union. The South did not believe him and felt he was only interested in what was best for the north and thus proceeded to succeed from the union, while South Carolina was the first many others followed, Mississippi, Florida, Alabama, Georgia, Louisiana, and Texas. This ââ¬Å"declaration of Secession. â⬠Made it clear that he north and south had divided and the only way to become one was to go to war. Citations Peter Kolchin, B. A. , Ph. D 2009 retrieved August 9, 2009, from http://encarta. msn. com/encyclopedia_761580652_3/Slavery_in_the_United_States. html Martin Kelly 2009 retrieved August 12, 2009 from http://americanhistory. about. com/od/civilwarmenu/a/cause_ civil_war. htm Swain, Gwenyth, 2004, Dred and Harriet Scott: A Family's Struggle for Freedom. Saint Paul, MN: Borealis Books. Robert William Fogel and Stanley L. Engerman, 1974, Time on the Cross: The Economics of American Negro Slavery. Boston: Little, Brown and Company.
Wednesday, January 8, 2020
Electoral College Criticisms, Effects, And Context
Electoral College: Criticisms, Effects, and Context The Electoral College has been losing favor for years, but recent elections have created all-new debates about its use and value. The institution has existed almost since American elections have existed, and it is deeply intertwined with the issue of political parties. American voting is highly bureaucratized. The Electoral College betrays American values of majority rule: a candidate can win the election without a majority of popular votes; some states are overrepresented; and a large number of citizens get left out, thus, the Electoral College should be abolished or reformed. In the 1796 and 1800 elections, problems occurred that inspired the separation of votes for the president and the vice president. However, this event also brought forth the idea that a presidential candidate and vice presidential candidate should run together on a ââ¬Å"ticketâ⬠to represent a national party (Korzi 7). This is relevant to the Electoral College because the Electoral College, at least the modern one, runs based on political parties. The deeply flawed Electoral College came about as a response to something else, and so Americans need to have a solid plan in place before they just do away with the voting system they have had for a significant amount of time. While it may seem as if no efforts have been made to reform or abolish the Electoral College, the fact is that several proposed constitutional amendments have been attempts to doShow MoreRelatedPolitical Turncoatism9214 Words à |à 37 Pagesdifferent flaws in the Philippine Party System. Each party did not vote as a party but individually. In times of elections, one party will attack the other by attacking the personality of a member of the opponents and not that of the programs or criticism of the platforms set forth. During these times, propaganda against a politician is always a common scenario. The Philippine Political system seems to be a game of personalities. What does this mirror in the political and socio-cultural facet ofRead MoreA Linguistic Analysis of Obamaââ¬â¢s Inaugural Address9492 Words à |à 38 Pagesthe idea that the composition of the speech has an aim to create a unity of the speaker and the audience in order to deliver the message. Moreover, the speaker maintains the atmosphere of unity throughout the speech, so that the speech produces an effect when the audience becomes a co-author of it. My thesis will also discuss some aspects of persuasive strategies employed in the speech from those dating back as long as Ancient Greece to temporal discourses. The aim is to analyze how the use of a numberRead MoreMaratabat Among Muslims3631 Words à |à 15 PagesMaratabat among Maranaos A Proposal Presented to PROF. TALIB BENITO Faculty of the IS Department College of KFCIAAS Mindanao State University Marawi City In Partial Fulfillment Of the Requirements for the course Shariah 198 (Methods of Research) 2nd Semester, 2012-2013 By: AZIZAH B. CUARO MAY 2012 Introduction The Maranaos are traditional people whose rich cultural practices continue to perplex even social scientists. Their resistance to change is seen not onlyRead MoreCOM3702 Portfolio10930 Words à |à 44 Pagesadministrative procedures and technical specifications. Regulation can be internal as well as external. In the former case, we are usually speaking of `self-regulation, where internal controls are applied, sometimes in response to public pressure or criticism from outside. 2. MEDIA POLICY AND REGULATION 2.1 History of communication policy 2.1.1 Emerging communications industry policy. 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Early in the history of communications research, an approach was developed to study the gratifications that attract and hold audiences to the kinds of media and the types of content that satisfy their social and psychological needs (Cantril, 1942). Much early effects research adopted the experimental or quasi-experimental approach, in which communication conditionsRead MoreTraditional African Family19679 Words à |à 79 Pagesover twenty years. The coverage of theories and research in each subsequent edition has been unrivalled for accuracy and detail. These lesson plans aim to provide guidance on using the sixth edition of Sociology Themes and Perspectives in a teaching context by offering practical classroom support for teachers. Three lesson plans are provided for each chapter. One of these is a glossary exercise that will help students come to terms with the conceptual base of the subject and allow them to build a runningRead MoreMian Mohammad Nawaz Sharif9919 Words à |à 40 PagesPakistan Railway High School, Moghalpura, and Lahore. Both passed Matric from this school in 1964 and 1965 respectively. Nawaz Sharif got admission in the Government College of Lahore. He obtained his B.A. degree after appearing in the supplementary examination. He attained his Bachelor of Law degre e from the Punjab University Law College, which is also in Lahore. Business enterprise: Ittefaq Group He is a joint owner of Ittefaq Group. Ittefaq Group is one of the largest business conglomerates in PakistanRead MoreRastafarian79520 Words à |à 319 Pagesnon-Rastafarians tend to be puzzled by the movement. And yet there is little question that it has come to deï ¬ ne Jamaican culture in ways that few people can understand. The value of examining the history of Rastafarianism and placing it in the larger context of social, political, and religious resistance to colonial hegemony cannot be underestimated. What we discover in this book is that there is nothing absurd or farfetched or insane about Rastafarianism. Its formation is part of the genius of anRead MoreTheoretical Framework on- Non Governmental Organisations and International Non Governmental Organisations (Support Base, Funding Pattern and Relation with State)9266 Words à |à 38 Pagesbureaucratic elite.(Orbis, 2007, p-219) NGOs are by definition undemocratic and unrepresentative organizations, since they are neither elected nor paid by the populations of the countries where they operate. They therefore are insulated from both electoral and marketplace mechanisms of control. Nomenclature One point of discussion here is about the word N.G.O. The ââ¬ËN.G.Oââ¬â¢, was a term coined by the U.N.O mainly to indicate the difference between the sovereign nation-states which are its direct members
Tuesday, December 31, 2019
What Causes Rigor Mortis
A few hours after a person or animal dies, the joints of the body stiffen and become locked in place. This stiffening is called rigor mortis. Its only a temporary condition. Depending on body temperature and other conditions, rigor mortis lasts approximately 72 hours. The phenomenon is caused by the skeletal muscles partially contracting. The muscles are unable to relax, so the joints become fixed in place. The Role of Calcium Ions and ATP After death, the membranes of muscle cells become more permeable to calcium ions. Living muscle cells expend energy to transport calcium ions to the outside of the cells. The calcium ions that flow into the muscle cells promote the cross-bridge attachment between actin and myosin, two types of fibers that work together in muscle contraction. The muscle fibers ratchet shorter and shorter until they are fully contracted or as long as the neurotransmitter acetylcholine and the energy molecule adenosine triphosphate (ATP) are present. However, muscles need ATP in order to release from a contracted state (it is used to pump the calcium out of the cells so the fibers can unlatch from each other). When an organism dies, the reactions that recycle ATP eventually come to a halt. Breathing and circulation no longer provide oxygen, but respiration continues anaerobically for a short time. ATP reserves are quickly exhausted from the muscle contraction and other cellular processes. When the ATP is depleted, calcium pumping stops. This means that the actin and myosin fibers will remain linked until the muscles themselves start to decompose. How Long Does Rigor Mortis Last? Rigor mortis can be used to help estimate the time of death. Muscles function normally immediately after death. The onset of rigor mortis may range from 10 minutes to several hours, depending on factors including temperature (rapid cooling of a body can inhibit rigor mortis, but it occurs upon thawing). Under normal conditions, the process sets in within four hours. Facial muscles and other small muscles are affected before larger muscles. Maximum stiffness is reached around 12-24 hours post mortem. Facial muscles are affected first, with the rigor then spreading to other parts of the body. The joints are stiff for 1-3 days, but after this time general tissue decay and leaking of lysosomal intracellular digestive enzymes will cause the muscles to relax. It is interesting to note that meat is generally considered to be more tender if it is eaten after rigor mortis has passed. Sources Hall, John E., and Arthur C. Guyton. Guyton and Hall Textbook of Medical Physiology. Philadelphia, PA: Saunders/Elsevier, 2011. MD Consult. Web. 26 Jan. 2015.Peress, Robin. Rigor mortis at the crime scene.Ã Discovery Fit Health, 2011. Web. 4 December 2011.
Monday, December 23, 2019
Organizational Theory of Behavior of Frederick Taylor, Max...
Organizational Theory and Behavior: Frederick Taylor, Max Weber, and Henri Fayol Since its emergence as a field of study, there have been some important contributions to public administration. Its goal has always been to improve productivity which then improves workplace performance. All of the contributions have been aimed at completing the work with the highest level of efficiency and at the lowest cost. Public administration disciples have sought to find the best way to rid organizations of inefficiency and waste. This led to changes to the very foundations of management and motivation theories. To increase efficiency, Max Weber and Frederick Taylor made changes to the process and the rules; while Henri Fayol fixated on the humanâ⬠¦show more contentâ⬠¦In fact, Fayol thought it was imperative that employees be allowed some creativity and innovation (176). Fayolââ¬â¢s system used a top-down approach as its starting point was management. He believed that improving upper management would lead to an improvement in employees and increase efficiency. He created a system of management based off of 14 principles that provided guidance to managers on how to accomplish their duties. Educate managers first on how to improve work processes which would then be transferred to individual workers. Frederick Taylor, Max Weber, and Henri Fayol all believed that leadership was critical in escalating productivity. They all also believed that employees needed to be held accountable for their actions. Lastly, they all believed that they had the best method of increasing efficiency and productivity. However, each theorist is not without criticisms. First, some of the assumptions were based on opinion and not on scientific research. For example, Taylor suggested offering monetary incentives as part of the way to increase productivity. However, there is no definitive proof that money continuously motivates employees (18). There is also no definitive proof that respect continuously motivates employees. Therefore, there is also no proof that Fayolââ¬â¢s system works better than the others. Second, Taylor andShow MoreRelatedEvaluate the Contribution of the Hawthorne Studies to the Development of Management Theory and Practice2439 Words à |à 10 Pagesmanagement theory: Frederick Tayl or s Scientific Management, Elton Mayo s Hawthorne Works experiments and the human relations movement, Max Weber s idealized bureaucracy, and Henri Fayol s views on administration. It will provide a general description of each of these management theories together with observations on the environment in which these theories were applied and the successes that they achieved. Frederick Taylor - Scientific Management Description Frederick Taylor, with hisRead MoreManagement Thoughts and Theories1727 Words à |à 7 PagesMANAGEMENT THOUGHTS AND THEORIES The industrial revolution, which began in Europe in mid-1700s, was the starting point for the development of management concepts and theories. PRECLASSICAL CONTRIBUTORS TO MANAGENENT THOUGHT Name Period Contribution Robert Owen 1771- 1858 Proposed legislative reforms to improve working conditions of labor Charles Babbage 1792-1871 Advocated the concept of Ãâdivision of labor; devised a profit-sharing plan which led to the modern-day Scanlon Plan AndrewRead MoreThe Theories Of The Scientific Management Theory1047 Words à |à 5 Pagesmanagement theories including the Scientific Management Theory by Frederick W. Taylor, Administrative Management Theory by Henri Fayol, Bureaucratic Management Theory by Max Weber, The Hawthorne Studies Human Relations Management Theory by Elton Mayo, the Management Science Theory, and the Organization Environment Theory of Open-Systems developed by Daniel Katz, Robert Kahn, and James Thompson. Scientific Management Theory Considered the father of management thought, Frederick Taylor was one ofRead MoreThe Development Of Management Theory1641 Words à |à 7 PagesThe main focus behind the development of management theory is the quest for good ways to make use of managerial means. Management theory evolves constantly with the continuous stream of new ideas that come from the attempts to transform theory into practice, and vice versa (Aguinaldo Powell, 2002). Progression in management theory normal happen as key personnel discover great methods to accomplish the most important management responsibilities: planning, organiz-ing, leading, and controllingRead MoreThe Development Of Management Theory1643 Words à |à 7 PagesThe main focus behind the development of management theory is the quest for good ways to make use of managerial means. Management theory evolves constantly with the continuous stream of new ideas that come from the attempts to transform theory into practice, and vice versa (Aguina ldo Powell, 2002). Progression in management theory normal happen as key personnel discover great methods to accomplish the most important management responsibilities: planning, organiz-ing, leading, and controllingRead MoreTheories of Organizational Behavior10512 Words à |à 43 PagesRevisiting the Classical theories Introduction Organization indexes considerably more than the structures that lifts us out of ââ¬Ëbare lifeââ¬â¢. Organization is also intimately, and utterly, connected to thought. While many, and by no means just those in the West, think of themselves as ââ¬Ëfreeââ¬â¢ from enslavement by others, and even free from the organization of the state, who can argue that they are also free from the pervasive effects of language, culture and science? These are matters into whichRead MoreCompare Contrast Weber Fayol Taylor2364 Words à |à 10 PagesPerspective of Organizational Theory Historic Perspective of Organizational Theory Michelle Mendez Historic Organizational Theory Theories pertaining to concepts of management were developed by Max Weber, Henri Fayol, and Elton Mayo. Management is the central component to an organized view on what each theory encompasses, the contributions and how the theories differ and even complementary factors. Individual contributions to management theories impact organizational power as well asRead MoreEssay about Classical Management Theory1968 Words à |à 8 PagesClassical Management Theory Early Management Theories Early Theories of Organizations emerged mainly for military and Catholic Church. The metaphor of the machine was dominant, where organizations are viewed as machines. Therefore, the organizational application was, since workers behave predictably (as machines do rarely deviate from the norm), management knows what to expect, and workers operating outside expectations are replaced. Classical Management Theories There are three well-establishedRead MoreA Review On Organisational Theories1677 Words à |à 7 PagesBUS 5113 - Assignment Unit 1 - A review of organisational theories A review of organisational theories Craig Morley University of the People A review of organisational theories 1 In Chapter 2 of the Organizational Theory text we reviewed four theoretical contributions which are central to the understanding of today s Organizations. Offer a brief analysis of all four theoretical concepts and then pick the one you the feel is the most influential from both historical and managerial perspectives. ExplainRead MoreThe Classical Theory of Organisation and Its Relevance4143 Words à |à 17 PagesInternational Research Journal of Finance and Economics ISSN 1450-2887 Issue 41 (2010) à © EuroJournals Publishing, Inc. 2010 http://www.eurojournals.com/finance.htm The Classical Theory of Organisation and its Relevance Mahmoud M. Alajloni Irbid Private University, Dept of Business Admin Ziad. M. S. Almashaqba Irbid Private University, Dept of Business Admin Marzouq Ayed Nemer Al-Qeed Applied Science Private University, Department of Hotel Management Abstract Organization facing competition need
Sunday, December 15, 2019
Gonzales V. Raich Free Essays
Pace University Michael Khoo LAW 101 Gonzales v. Raich(545 U. S. We will write a custom essay sample on Gonzales V. Raich or any similar topic only for you Order Now 1 (U. S. Sup. Ct. 2005)) I. FACTS Angel Raich and Diane Monson (plaintiffs) suffered from serious medical conditions and the only effective treatment was the use of Marijuana which was recommended by the doctors. In 1996, a California statue, under the name of The Compassionate Use Act, was established to legally allow marijuana to be used only for medicinal purposes. Monson cultivated her own Marijuana for her own usage as she relied on it heavily for daily functions. The Drug Enforcement Administration (defendant) came to Monsonââ¬â¢s house, discovered the cannabis plants and destroyed all six of them. Raich and Monson sued the DEA to obtain an injunction that would inhibit the enforcement of the federal Control Substance Act (CSA) on Monson. The CSA classifies marijuana as a controlled substance. Raich and Monson claimed that enforcing the CSA would violate the Commerce Clause and the Due Process Clause of the Fifth Amendment. II. JUDGEMENT Angel Raich and Diane Monson (plaintiffs) won the case. The Drug Enforcement Administration (defendant) lost the case. III. LEGAL PRINCIPAL A. ISSUE Whether Congressââ¬â¢ power to regulate interstate markets for medical substances encompasses the portions of those markets that are supplied with drugs produced and consumed locally. B. HOLDING No. IV. REASONING A. GENERAL ANALYSIS In this Constitutional Case, the Controlled Substance Act (CSA) gives Congress and the Federal government the right to confiscate and/ or destroy any discovered controlled substances. Marijuana is considered a schedule 1 controlled substance due to hazards, high potential for abuse and lack of medicinal benefits. The Compassionate Use Act was created in 1996 in California as a statue that legally allows Marijuana to be used only for medicinal and medical purposes. The argument used against the DEA for enforcing the CSA on the plaintiffs is that it would be a violation of the Commerce Clause which is a major component of the Fifth Amendment. The Commerce Clause establishes that the congress has the authority to oversee, regulate and intervene in interstate commercial activity. B. APPLIED ANALYSIS The Controlled Substance Actââ¬â¢s jurisdiction was used by the DEA to destroy Marijuana in Monsonââ¬â¢s house because of the simple fact that Marijuana is categorized as a Schedule 1 controlled substance. However the plaintiffs argue that such action would take away the power of the Commerce Clause of the Fifth Amendment which states that the federal government body has the authority to overlook and regulate interstate activity. Nowhere in that clause does it give the federal body the power to regulate intrastate activity which is the case of the cultivation of marijuana in Monsonââ¬â¢s house. In addition to that, the Compassionate Use Act supports the cultivation of marijuana in Monsonââ¬â¢s house because Monson is a patient who was severely ill and whose life was dependent on the usage of Marijuana for recovery. According to the circumstances of this case in which the possession of marijuana was due to health, medical and medicinal reason, and for abuse purposes, the Supreme Court has overruled the DEA to execute the CSA on Monson. How to cite Gonzales V. Raich, Papers
Friday, December 6, 2019
Banking Service Quality and Customer Loyalty â⬠MyAssignmenthelp.com
Question: Discuss about the Banking Service Quality and Customer Loyalty. Answer: Introduction Australian banks highly value their communities in which they have established themselves. They are very much committed towards attracting with their stakeholders. Stakeholders can be the banks customers, employees, suppliers, community partners and the wider community or their surroundings. In Australia, most banks are found providing free discounts as well as exceptions to senior citizens, students and individuals with disabilities. There are other facilities also that guides their customers by offering them financial education, literacy and additional programs and activities. National Australia Bank (NAB) is among the boss who supplies banking services to the businesses in Australia (Shamsuddin and Xiang 2012). It however, has expertise who is specialist in the agribusiness, health, government, education and lastly community banking. NAB group in United Kingdom, New Zealand, Asia and United States of America accompanies all the fields. The one and only vision of this company is to become the most admirable bank in Australia and New Zealand. National Australia was founded in 1858 and named National Bank of Australasia. Currently, they are having 35000 employees who are helping banking of 10million along with wealth management customers who are spread across 10 worldwide authorizations (Wilson 2012). In 1864, they were successful in opening their first office internationally in London due to their colonial links. As they develop themselves, they started opening more offices internationally. Presently, more than 500 employees across Asia are serving around 20,000 people, business and institutional customers. NAB also follows CRM practices so that they can have better understanding of their customers for a advancing in better enhancement of the products, segmentation, proper targeting, managing campaigns and sustaining the long-term profit and mutually benefited relationship with their customers. Current state analysis of the company The strengths of CRM is that it helps in managing the customer data and helps the staff to get more effective in handling their customers, it manages the developing database and centralizes all the data. It further helps building long-term relationship with customers. On the other hand, the weaknesses are the difficulty that is faced in the changeover from the manual to automatic process and the possibility of the software of CRM being hacked (Vasiliu 2013). To protect the CRM data from the hackers basic security processes needed to be carefully practiced, update the antivirus systems so that it can block or detect the logged signatures. Big data analytics should be used so that there is network security visibility and recognition to deaf the rivals (Desai and Kulkarni 2013). For National Australia Bank the administrative activities that are hampering their productivity is business realignment that is National bank which is a traditional bank must choose to shift into nontraditional businesses like payment processing, specialty financing. Another problem is Channel optimization. It is to evaluate the different ways in which customers interact with the banks so that a cost effective combination is created to the banks customer base (Bowe, Briguglio and Dean 2014). The opportunities are the application technology in the core activities of the bank, the one commbank initiative helps in customer relationships for sustained development and lastly, expanding the activities in Asia and other evolving markets can also guide the bank for long lasting growth. The threats are on the other hand, investor confidence in the foreign economy that is if the economic outlook is weak, it can make the growth stagnant and risk due to modifications in foreign currencies (Wongsansukcharoen, Trimetsoontorn and Fongsuwan 2015). CRM program/project objective The objectives of the CRM program of NAB include increasing customer loyalty. This means that in the present days situation it has become very important to properly handle the customers and retain them. This is not only cost effective but also profitable retaining an old customer than getting a new customer (Harorimana 2012). Bank can lose their customers in two ways that is by either voluntary attrition or involuntary attrition. Customers have various relationships with a particular bank and thus, they built up an expectation to get the same treatment across the various business lines. NAB enhanced their customers loyalty by putting emphasis in certain areas like customer feedbacks, their needs, pricing based on the relationship, staff motivation and rewards management (Kaur and Kiran 2015). CRM along with HR (human resources) of the banks allows the bank to evaluate their customers behaviors and values. The main project objectives to execute CRM in the business strategy of NAB are to untangle marketing and sales related processes, to make the call centers more systematic, to impart better services to their customers, to find new customers, enhance the customer revenue, and lastly, effectively cross sell their products. However, customer life cycles should be fully supported by CRM processes and they have few basic steps which are- alluring existing customers as well as new customers, obtaining new customers, serving them and finally preserving them. However, to run the process engine of CRM project few data should be collected beforehand like responses to the campaigns, dates of fulfillment and shipping, data of sales and purchase and demographic, information of accounts and web registration, service and support records and lastly, web sales data (Nambiar, Joseph and Raman Nair 2015). CRM Solutions and its advantages CRM software solutions in an important tool for any bank for managing its business as customer management are an essential factor that can bring huge modification to a bank. However, Saga CRM can be used as a solution that can help the bank to get appropriately with the requirements of the customers and increase the retention of the customers (Laudon and Laudon 2016). This solution has the following features to reach the goals of customer management- Customer retainer- to keep customers satisfied and loyal, thus taking a step ahead in the competitive banking sector in Australia. Information database- this software can add up to the quickness while supplying the deduced data processes, delivering auto responders and bestowing a top-notch customer management. Privilege management- this is completely hassling free and helps in managing and recording all the data and thus, helps to manage your customers better. Financing service management- not only helps to work quicker but also track the mails/SMSs for the customers for the deadlines and overdue that is coming up. One for all- this is just one solution to all the troubles by the customers. The vendor providing the software is Microsoft. The Microsoft dynamics CRM is distinctive in the increasingly crowded software of CRM in the market. However, it gives the customers more options in hosting delivery by assisting numerous public clouds for SaaS delivery (Wolenik 2013). The reason behind selecting this type of CRM software is its advantages, which are strengthening better services to the customer, encourages origination of new customers, enhancing customers revenue, assisting the sales teams so that they can close their deals quicker and increases customers loyalty. Implementing Microsoft dynamics CRM demands several applications of software and those components that can together work to produce a system that is effective. Maximum of the system however, requires for a organized Microsoft CRM environment are very much similar to the on-premise distribution of Microsoft dynamics CRM. Before installing the Microsoft dynamics CRM, the guides should be referred so that the system requirements are verified and met. Therefore, the essential software components must also be accessible. Microsoft Dynamics CRM server requires both hardware and software requirement along with Microsoft Dynamics CRM email router, which is a differentiated email routing service that directs CRM-based email, messages to and from the organizations of Microsoft dynamics also requires both hardware and software. Lastly, there is a need for Microsoft SQL Server that only needs Hardware Server (Chiang, Goes and Stohr 2012). Silos structure CRM becomes a silo that is catching information so that they cannot interchange with any other application like the customer services, analysis and forecasting systems. Thus, to integrate the database so that a 360 degree view of the customer is achieves the focus must be on the following point- Concentrate on the customer information Automates marketing interactions Supply the bank with business intelligence Encourage communication Follow the sales opportunities Scrutinize data Permit receptive customer service Organizations can use various tools that can enhance this 360-degree view that may involve social media listening tools, predictive analytics tools, customer-relationship management suites and lastly marketing automation software. Apart from all these, the focus must also be on data quality and data clearing practices that is also helpful in gaining an appropriate picture of the customers. For a successful CRM plan, implication training the employees is very much important because of the following reasons- It enhances the adoption rate- proper training will help the employees to increase the rate of adoption for the CRM within the employees by assisting them feel more pleasant using the implemented CRM solution. It improves the employees knowledge about the features of the newly implemented CRM- training always gives the employees a clear idea of the usefulness of the new solution in spite of the employees being tech savvy. Guides the staffs to combine the CRM into the everyday routine- the main goal of any organization would be to implement the CRM practices to every employees daily routine and policies so a proper training will help employees to do that. If training is provided properly then various questions will be raised- training for a new practice will definitely raise questions, and if employees will not get the chance to ask questions then they may bypass important aspects of the CRM or may even to use it properly. Discover different problems- the more employees are exploring the CRM and thinking about its practices that how in a better and simpler way they can implement it in their everyday routine, the more they will come up with problems. This will also help in displaying the big picture- only right training can help the employees to visualize the picture clearly and help them improve their adoption rates and widen their employee knowledge and skill of the CRM (Elnaga and Imran 2013). Establish a timeline The length of the planning process ranges from 20 days to one month. This will include the training of the following products- Microsoft dynamics GP Microsoft dynamics NAV Microsoft dynamics AX Microsoft dynamics CRM Tableau Prophix Training will be of new implementation and new user training. The first training that is the new implementation training is deeply focusing on the project methodology. Thus, the training is transferred through a project so that there is no confusion among the employees. Then the employees are observed and if needed follow up training are provided to confirm the success rate among the staff members. Then following this is the new user training where those employees can be trained where they are going to use the software for the very first time. This training will guide the employees with the necessary information that are needed for navigating the product. The training methods that are to be applied can be on-site training or training the trainer. Train the trainer method focus on any one employee in the organization who will be the expert in handling the software. Then he may train others in how they can also use the knowledge in a practical manner. However, training will help in ado pting the new CRM practice easily, it makes CRM to be more than just a tool and thus raise productivity and lastly, it becomes a part of the employees increasing their satisfaction (Talet 2012). Establish a Budget Budgeting the CRM is the practice, which is most productive to ensure the theta the investment can supply a positive financial return, or not. Moreover, it is a easy practice to cut out the costs or avoiding any kind of unnecessary spending of money on any external resources that can lead to the failure in the implementation as the needs of the business are not fitting with the system that is underfunded. Costs that are intricate in the implementation of the options of mitigation are called implementation costs (Krasnikov, Jayachandran and Kumar 2013). However, these costs are associated with the important changes in the institution, informational requirements, the size of the market, chances for gain in technology and learning along with economic incentives that might be needed that includes the grants, subsidies and taxes. This cost is the amount that is spends for implementing the initial system (Ryals 2013). Microsoft dynamics for sale costs, customer service, field costs and project service automation may cost around $95/user/month. However, for any sales user if they want to access to the customer service operations then they it will cost additional $10 per user each month. Apart from these, the full cross functional read/ write may access to any existing user type may cost around $115 per month by each user. Annual costs are mainly the ongoing costs that are related with the preservation and support of the CRM system (Awasthi and Sangle 2013). However, typical middle market CRM solution implementation can costs from $1000 to $4000 per user. Moreover, Microsoft dynamics CRM that is the professional one will cost around $65 per user in a monthly basis, the basic one will cost $30 per person every month and essential will cost $15 per month by each user (Kurawa and Garba 2014). References Awasthi, P. and S. Sangle, P., 2013. The importance of value and context for mobile CRM services in banking. Business Process Management Journal, 19(6), pp.864-891. Bowe, M., Briguglio, L. and Dean, J.W. eds., 2014. Banking and finance in islands and small states. Routledge. Chiang, R.H., Goes, P. and Stohr, E.A., 2012. Business intelligence and analytics education, and program development: A unique opportunity for the information systems discipline. ACM Transactions on Management Information Systems (TMIS), 3(3), p.12. Desai, D.B. and Kulkarni, R.V., 2013. A Review: Application of data mining tools in CRM for selected banks. IJCSIT Vol. 4 (2), pp.199-201. Elnaga, A. and Imran, A., 2013. The effect of training on employee performance. European Journal of Business and Management, 5(4), pp.137-147. Harorimana, D., 2012. Impact of CRM Systems on Organizational Performance: A case study of ANZ Bank. Kaur, N. and Kiran, R., 2015. E-banking service quality and customer loyalty: Changing dynamics of public, private and foreign bank consumers in India. Global Business and Management Research, 7(1), p.74. Krasnikov, A., Jayachandran, S. and Kumar, V., 2013, May. The impact of customer relationship management implementation on cost and profit efficiencies: evidence from the US commercial banking industry. American Marketing Association. Kurawa, J.M. and Garba, S., 2014. An evaluation of the effect of credit risk management (CRM) on the profitability of Nigerian banks. Journal of Modern Accounting and Auditing, 10(1), p.104. Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education India. Nambiar, B.K., Joseph, A.I. and Raman Nair, V., 2015. Adoption of CRM Initiatives: Reshaping the Customer Centric Model with Special Reference to Banks in Kerala. International Journal of Management and Social Science Research Review, 1(12), pp.15-25. Ryals, L., 2013, May. Making customer relationship management work: the measurement and profitable management of customer relationships. American Marketing Association. Shamsuddin, A. and Xiang, D., 2012. Does bank efficiency matter? Market value relevance of bank efficiency in Australia. Applied Economics, 44(27), pp.3563-3572. Talet, A.N., 2012, February. KM process and CRM to manage customer knowledge relationship management. In International Conference on Economics, Business and Marketing Management (Vol. 29). Vasiliu, D.M., 2013. Approach to Customer Relationship Management (CRM)-the new key sales success. The USV Annals of Economics and Public Administration, 12(1 (15)), pp.144-153. Wilson, J.S.G., 2012. Banking policy and structure: A comparative analysis (Vol. 34). Routledge. Wolenik, M., 2014. Microsoft Dynamics CRM 2013 Unleashed. Sams Publishing. Wongsansukcharoen, J., Trimetsoontorn, J. and Fongsuwan, W., 2015. Social CRM, RMO and business strategies affecting banking performance effectiveness in B2B context. Journal of Business Industrial Marketing, 30(6), pp.742-760.
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